
Website click through can answer a lot of marketers' questions about their customers and purchase trends. It also can help a marketer/business predict and plan for future purchases - not a revolutionary idea but one that should be a strong contributor to purchase and production plans.
First, what is a "click through" action on a website?
In it's most basic definition, a click through is a user clicking on a link. However, the most useful metric to marketers and business owners is the amount of times a link was clicked, clicking on advertisement and how many links were clicked on a specific website.
(Marketing Terms, 2015)
How can the metrics of click through help businesses plan for future purchases or production?
Of course everyone knows past trends CAN predict future trends, however this is not what I mean by "future purchases". Instead, I want to show how click through can help businesses with purchasing or production timing. This data will help the business with its advance demand information, dictating when they should begin ordering or production before actual demand so that the product is ready to go before the customer wants the item. The company can infer from click through future demand.
A company could use the strategy of a "pre-order", however this creates a situation where a customer must wait for their product. It gives a company more value to have a product appear without the prompting of a customer. It shows the company more in-line with the customer's needs. Also, "pre-ordering" may show that the company has a weak demand for the product and only wants to product the amount needed versus showing confidence in it's product that it will sell well.
Click through is a type of technology that can really match supply with demand.
(Huang & Mieghem, 2013)
An example of this would be a clothing store. A clothing store could monitor it's customers click throughs and notice there is more attention to more spring like clothes, even though it is only December. However, this could be a changing trend and without the prompting of their customers the clothing store could roll out their spring collection a few weeks earlier. This means going into production earlier in order to meet this changing trend.
Obviously, this is a big decision to make and should not be made off of click throughs. Instead click throughs should be seen as one of the many indicators for marketing and production plans.
Huang, T. and Van Mieghem, J. A. (2013), The Promise of Strategic Customer Behavior: On the Value of Click Tracking. Production and Operations Management, 22: 489–502.
Marketing Terms. (2015). Click Through. Retrieved on January 25,2015 from: http://www.marketingterms.com/dictionary/clickthrough/